1. Introduction
This Privacy Policy describes how 5mwb collects, uses, stores, and protects the personal information of players who register and use the platform at 5mwb.best. It applies to all personal data processed in connection with your use of 5mwb's website, mobile experience, customer support channels, and any associated services.
5mwb is committed to handling your personal data responsibly and transparently. We operate in accordance with applicable data protection laws, including the Philippines' Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. By registering an account at 5mwb, you acknowledge that you have read and understood this Privacy Policy.
We understand that privacy concerns are real and important to Filipino users. A lot of people share personal information online without knowing where it ends up or who sees it. At 5mwb, we want you to know exactly what happens to your data from the moment you first visit the site. This document is our commitment to that transparency.
Plain summary: We collect your data to run your account, process your transactions, and comply with legal obligations. We don't sell your personal information to anyone.
2. Data Controller
The data controller responsible for your personal data on the 5mwb platform is the operator of 5mwb.best. As the data controller, 5mwb determines the purposes and means by which your personal data is processed. All data-related enquiries, requests, and complaints should be directed to our designated Data Privacy Officer at:
Email: support@5mwb.best
Subject line: Data Privacy Request – [Your Full Name]
3. Personal Data We Collect
The types of personal data 5mwb collects depend on how you use the platform. Below is a breakdown of the categories of information we may hold about you.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number | During registration and KYC verification |
| Contact Data | Email address, mobile number, home address | During registration and account updates |
| Financial Data | GCash number, bank account name, card last four digits | During deposit and withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal history, bet records, game play logs | Automatically during platform use |
| Technical Data | IP address, device type, browser, operating system, session duration | Automatically during platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback | When you contact 5mwb support |
| Verification Documents | Scanned copies of valid ID (passport, driver's licence, UMID, SSS card) | During KYC or on request by compliance team |
We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal information (such as biometric data, political opinions, or health records) unless you specifically provide it to us and it is relevant to a support request or legal obligation.
From Zamboanga to Metro Manila – 5mwb serves Filipino players across the archipelago with the same commitment to data privacy and platform security wherever you play.
4. How We Collect Your Data
5mwb collects personal data through the following means:
Direct Submission
Most of your personal data comes directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. We rely on you to provide accurate and current information. If any details change – such as your mobile number or email address – please update your account promptly.
Automated Collection
When you access the 5mwb platform, our servers automatically log technical data including your IP address, device identifier, browser type, and pages visited. We also collect session data tied to your account activity, including bet history, game sessions, and login times. This data is collected through server logs and first-party cookies.
Third-Party Sources
5mwb may receive personal data from third parties in limited circumstances, including:
- Payment processors (GCash, Maya, BDO, etc.) confirming deposit and withdrawal transactions
- Identity verification partners confirming the validity of documents submitted during KYC
- Fraud prevention and anti-money laundering screening services
- Regulatory authorities, where data sharing is legally mandated
We do not purchase marketing lists or receive personal data from social media platforms for use in advertising to you.
5. Why We Use Your Personal Data
5mwb processes your personal data only for legitimate, defined purposes. The table below sets out the main purposes for processing and the lawful basis we rely on for each.
| Purpose | Lawful Basis |
|---|---|
| Creating and managing your 5mwb account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Verifying your identity (KYC) | Legal obligation |
| Detecting and preventing fraud, money laundering, and account abuse | Legal obligation / Legitimate interests |
| Providing customer support | Performance of contract |
| Sending account-related notifications (security alerts, transaction confirmations) | Performance of contract / Legitimate interests |
| Sending promotional communications (if opted in) | Consent |
| Responsible gaming monitoring and player protection | Legal obligation / Legitimate interests |
| Improving the platform based on usage analytics | Legitimate interests |
| Complying with regulatory reporting requirements | Legal obligation |
Marketing communications: 5mwb will only send you promotional emails or SMS messages if you have opted in during registration or through your account settings. You can opt out at any time by updating your communication preferences or by replying STOP to any SMS message.
6. Who We Share Your Data With
5mwb does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the circumstances described below, and only with parties that are contractually obligated to handle it securely and in line with applicable data protection law.
Payment Processors
When you make a deposit or withdrawal, your payment details and transaction amount are shared with the relevant payment processor (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks, etc.). This sharing is necessary to complete your transaction. These providers have their own privacy policies and security standards.
Identity Verification Partners
As part of KYC compliance, 5mwb uses regulated third-party identity verification services. These partners receive the document images and personal details you submit during verification and return a confirmation result. They are prohibited from using your data for any purpose other than verification.
Fraud and AML Screening
Transaction data and account behaviour may be shared with anti-money laundering screening services and fraud detection platforms to meet our compliance obligations. This is a legal requirement for licensed gaming operators.
Regulatory and Legal Authorities
5mwb will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
Service Providers
5mwb engages third-party service providers for infrastructure, hosting, and customer support tooling. These providers act as data processors and are bound by data processing agreements that restrict their use of your personal data to the specific services they provide to 5mwb.
From Quezon City to every corner of the Philippines – 5mwb handles your data with the same care and respect it brings to every player on the platform.
Your Data Stays in Safe Hands
We know that sharing personal documents like a government ID or bank account information feels like a big ask. It is. And it's one we don't take lightly. The reason 5mwb requires identity verification is not to build a database of your details – it's to protect you.
KYC protects you from someone else withdrawing your winnings. AML screening protects the platform from being used for illegal activity that could affect all players. Regulatory reporting keeps 5mwb operating legally so you can keep playing.
Every piece of data 5mwb collects has a specific, documented purpose. If we no longer need it for that purpose, we delete it or anonymise it. That's the commitment we make to every Filipino player on this platform.
7. Data Retention
5mwb retains personal data only for as long as it is necessary for the purpose it was collected, or as required by law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulatory obligations.
- Support communications: Retained for up to 2 years from the date of the last interaction, or longer if relevant to an ongoing dispute or investigation.
- Technical and log data: Typically retained for 12 months, unless retention is required for longer due to a security incident or regulatory matter.
- Marketing consent records: Retained until you withdraw your consent, plus an additional 12 months for audit purposes.
When data is no longer needed and there is no legal basis for retaining it, 5mwb deletes or anonymises it so that it can no longer be linked back to you as an individual.
8. Security Measures
5mwb takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Technical Measures
- All data transmitted between your device and 5mwb is encrypted using TLS (Transport Layer Security)
- Account passwords are stored using industry-standard hashing algorithms – even 5mwb staff cannot see your password
- Access to personal data within 5mwb's systems is role-based and restricted on a need-to-know basis
- Regular security audits and penetration testing are conducted to identify and address vulnerabilities
- Financial data shared with payment processors is handled through secure, tokenised integrations
Organisational Measures
- All 5mwb staff with access to personal data are trained on data handling obligations
- Third-party service providers are vetted for security practices before being onboarded
- We maintain a data breach response plan and will notify affected players and the relevant authority if a breach occurs that poses a risk to your rights
You can help too: Use a strong, unique password for your 5mwb account and enable any available two-factor authentication. If you notice suspicious activity on your account, contact support immediately.
9. Cookies and Tracking Technologies
5mwb uses cookies and similar technologies to provide a functional platform experience, analyse usage patterns, and remember your preferences. Cookies are small text files stored on your device by your browser when you visit a website.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform.
- Analytics cookies: Help us understand how players interact with the platform – which pages are visited most, where sessions end, and what features are used. This data is aggregated and does not identify individual users.
- Preference cookies: Remember your settings such as language preference and responsible gaming configuration.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 5mwb platform, particularly features that rely on session continuity.
5mwb does not use third-party advertising cookies and does not allow advertising networks to place cookies on the 5mwb.best domain.
10. Minors
5mwb is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, users are required to confirm their age, and identity verification during KYC will reveal if an account holder is a minor.
If 5mwb discovers that personal data has been collected from a minor, we will immediately suspend the account, delete the personal data collected, and – where required by regulation – report the incident to the appropriate authority. Parents or guardians who believe their child has registered on 5mwb should contact us immediately at support@5mwb.best.
The 5mwb platform serves players across BGC and the wider Metro Manila area – and across the whole Philippines – with consistent data protection standards no matter where you access us from.
11. Your Data Rights
Under the Philippines' Data Privacy Act of 2012 and other applicable laws, you have a number of rights with respect to the personal data 5mwb holds about you. These rights are listed below. To exercise any of them, send your request to support@5mwb.best with the subject line "Data Rights Request".
We aim to respond to all data rights requests within 30 days. For complex requests, we may require up to 60 days and will let you know within the initial 30-day window if additional time is needed.
12. International Data Transfers
Some of the third-party service providers 5mwb works with are based outside the Philippines. When your personal data is transferred internationally, 5mwb ensures that appropriate safeguards are in place to protect your data to at least the same standard as required under Philippine law.
Safeguards for international transfers may include standard contractual clauses, binding corporate rules, or transfers to countries that have been determined to have an adequate level of data protection. If you have questions about specific international transfers involving your data, contact our Data Privacy Officer at support@5mwb.best.
13. Changes to This Policy
5mwb may update this Privacy Policy from time to time to reflect changes in the law, our data processing practices, or the platform itself. When material changes are made, we will notify registered players via email and post a notice on the platform before the changes take effect.
The version of this policy currently published on this page is the version that applies to all active 5mwb accounts. The "Last updated" date at the top of this page indicates when the most recent revision was made.
Continuing to use the 5mwb platform after a revised Privacy Policy takes effect constitutes your acceptance of the changes. If you have concerns about any update, please contact us before the new policy takes effect.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 5mwb holds about you, please contact our Data Privacy Officer:
Data Privacy Officer – 5mwb
Email: support@5mwb.best
Subject: Data Privacy Request – [Your Full Name]
We aim to respond to all privacy-related communications within 5 business days.
You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 5mwb has handled your personal data in violation of the Data Privacy Act of 2012. Information on how to contact the NPC is available through official government channels.